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Telesales Executive

Waltham Abbey, Essex
Job Type
7 Sep 2022

Our Client is one of the UK's largest independent food ingredients suppliers. They are now seeking a Telesales Executive. This position is office based in Waltham Abbey and is a full time permanent role.

Job Purpose

  • To deliver annual targets through the effective telesales management of a portfolio of new and existing customers
  • To grow margin and volume whilst managing daily order capture for supplied ingredients whilst working with the external sales team to explore opportunities for supply of new ingredients and new customers

Key Responsibilities

  • Ensures the effective management of a defined customer portfolio to deliver margin and volume growth whilst delivering continuous improvement in Customer Service
  • Drive improvement in gross margin through volume gains, product and trade mix
  • Develop and maintain relationships with existing and new customers to ensure our client is supplier of choice
  • Ensures effective order capture and entry into ERP system across defined customer portfolio ensure our client delivers daily service promise
  • Manage daily/weekly monthly delivery of Gross Margin and Credit performance targets
  • Works with internal and external sales colleagues to drive customer growth and ensures continued development of new business pipeline with clearly reported Business Opportunities
  • Manage customer pricing to deliver increased margin per customer and to ensure customers hit minimum drop targets
  • Provides internal sales support for external Territory Salespeople on customer pricing administration, quotes and service or quality issues
  • Ensure an effective and comprehensive communication network is established and operating to provide the business with timely and accurate information about matters of relevance to our commercial activities
  • Develop effective links across the business, especially Commercial, Technical, Credit, Procurement, Marketing and Operations
  • Ensures effective management of existing customer base including margin management, customer trials, service levels and complaint resolution
  • Ensure prompt action is taken to resolve issues including credit risks, quality issues, management of new accounts, lost business
  • Ensure effective and efficient management of all administrative requirements of customers
  • Manage sector customers and ensure all relevant information is communicated effectively to the business in a timely manner

Qualifications and Experience

  • Excellent communication and interpersonal skills
  • Need to be organised, motivated and energetic
  • Commercial experience within B2B trading environment
  • Strong track record of delivery of commercial targets
  • Proven ability to develop and manage customer relationships
  • Numerate and commercially astute
  • Effective time management
  • Competent on Word & Excel

In return, our Client is offering a competitive basic salary plus benefits

To apply for the above position, please send your C.V to Lorraine Roger, Director at Atom Recruitment Ltd.

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  • Job Reference: 706416443-2
  • Date Posted: 7 September 2022
  • Recruiter: Atom Recruitment Ltd.
    Atom Recruitment Ltd.
  • Location: Waltham Abbey, Essex
  • Salary: On Application
  • Sector: Sales & Marketing
  • Job Type: Permanent