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Specialist - Account Management - - Newtown Square, PA

Location
Newtown Square, Pennsylvania
Job Type
Permanent
Posted
6 Sep 2022
Summary:

The Specialist - Wholesale Account Management role supports the efforts of the Wholesale Marketing team in various functions, including report dissemination, account setup, resolving customer service issues, pricing issues, credit concerns, and process improvement projects. The role also oversees DTN updates and manages allocations in the DTN/TABS system. The Specialist - Wholesale Account Management is an integral part of the Wholesale team and plays a critical role in the success of our Wholesale Marketing Division.

Essential Duties and Responsibilities:

Works directly with the Sales team and other internal/external groups to facilitate the resolution of all customer-related issues quickly and professionally.

In partnership with our Sales and Supply & Trading teams, manages the daily maintenance and updates of all terminal/customer allocations.

Responsible for the setup and maintenance of Wholesale marketing customers across our terminal network.

Generates daily reporting critical to the operations of our Wholesale team - attention to detail is key.

Serves as key team member on various upcoming process improvement projects.

Required Skills:

Education and/or Experience:

3-5 years of industry experience

Bachelor's Degree in Marketing or related field

Equivalent experience and demonstrated equivalent competency may supplant the bachelor's degree

Required experience is commensurate with the selected job level:

The Specialist/Analyst level requires a Bachelor's degree and/or 2-5 years of relevant job related experience

The Senior Specialist/Analyst level requires a Bachelor's degree and/or 5-8 years of relevant job related experience

The Lead Specialist/Analyst level requires a Bachelor's degree and/or 8+ years of relevant job related experience

Knowledge, Skills and Abilities:

Working experience with the Microsoft Office Suite, strong Excel skills

Provide Best-in-Class Customer Service/Team-focused

Strong interpersonal skills - daily engagement with multiple stakeholders

Self-starter with ability to multi-task addressing competing priorities in a fast-paced environment

Able to address customer concerns and bring to an amicable resolution quickly and efficiently.

Strong attention to detail.

DTN/TABS, Salesforce CRM, and/or RightAngle experience a plus

After-hours availability on occasion

Working Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

1. Mostly normal office working conditions.

2. Must be able to remain in a stationary position 50% of the time due to prolonged periods of sitting or standing.

3. Limited overnight travel may be required.

4. Occasional visits to industrial/manufacturing setting may be required which could cause exposure to hazardous materials such as combustible, flammable, toxic, carcinogenic and other chemicals, as well as extreme temperature conditions and loud machinery.

EOE

Job Type: Full-time

Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Schedule:
Monday to Friday

Education:
Bachelor's (Preferred)

Experience:
Account Management: 2 years (Preferred)
Salesforce: 1 year (Preferred)
Right Angle: 1 year (Preferred)
DTN/TABS: 1 year (Preferred)
wholesale portal maintenance: 1 year (Preferred)

Work Location: One location
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Details

  • Job Reference: 705555196-2
  • Date Posted: 6 September 2022
  • Recruiter: Energy Transfer Family of Partnerships
  • Location: Newtown Square, Pennsylvania
  • Salary: On Application
  • Sector: Sales & Marketing
  • Job Type: Permanent