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Snr Delivery Service Partner (DSP) Learning Manager

Job Type
8 Sep 2022
Snr Delivery Service Partner (DSP) Learning Manager DESCRIPTION Job summary Snr. Delivery Service Partner Learning Manager At Amazon, we're working to be the most Customer-centric company on earth. One customer experience that we are constantly looking to take to a new level is how we fulfil and deliver orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services in the last mile delivery space. Come build the future with us! We are looking for a dynamic, organized self-starter to be the in-country subject matter expert, responsible for learning and development (L&D). The Snr DSP Learning Manager will play a vital role in advancing Amazon s unique culture and enabling the success of our new Delivery Service Partners (DSPs) within Amazon's last mile logistics operation. The role is designed to facilitate training for our new partners - you will provide customer obsession in the onboarding experience by providing the knowledge our partners need to be successful. This role interacts with partners sourced from different backgrounds and levels, so strong communication skills plus the ability to influence and convey complex issues into simple learning solutions is essential. You will be the face of the onboarding journey and work in partnership with the EU L&D team and Program to evolve learning materials, tools and processes for business needs that make our new entrepreneurs successful. This is a key role in the new DSP program with lots of visibility. In addition, there will be plenty of opportunity to innovate through new L&D projects for our existing DSPs. This role will require frequent travel, up to 50% in peak periods. Role's home location is flexible and can be based at any EU Delivery Station or Corp Office Key functions for the role include: Facilitate training programs using skillful application of adult learning theory. Draw upon a wide variety of techniques to ensure engagement, knowledge transfer, skill development and efficient, fun learning. This leader is an owner and expected to work autonomously in a fast-paced and rapidly changing environment. Practical program management and administration experience: organization, managing details, keeping multiple tasks/projects on track, and managing change. Work as part of a team to develop complete learning solutions. Participate in the design, delivery and measurement of leadership development events, learning programs and performance support initiatives for our business providers in last-mile. Participate in project teams to build positive, collaborative partnerships among SMEs, team members and stakeholders to scale learning and performance solutions. Supporting our business development team by presenting our overall DSP program in front of groups, large and small, including a strong ability to answer complex questions on the fly. Strong candidates will have an expert ability to translate abstract concepts into audience appropriate statements. BASIC QUALIFICATIONS Bachelor s degree or equivalent Flexibility to travel to accommodate business need up to 5% (usually 3-4x times a year with 2/3 days/week) Proven experience/ track record effectively facilitating classroom learning and developing training materials and formats (facilitation is a large part of this role). Experience consulting with business partners to identify needs and develop innovative solutions. Excellent written and verbal communications skills and a high bar for accuracy. This leader is an owner and expected to work autonomously in a fast-paced and rapidly changing environment. PREFERRED QUALIFICATIONS Prior logistics or human resources experience MBA Knowledge of E-Learning Platforms Knowledge of Photoshop / Video editing tools Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ((url removed)s/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates
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  • Job Reference: 707261302-2
  • Date Posted: 8 September 2022
  • Recruiter: Amazon
  • Location: London
  • Salary: On Application
  • Sector: Transport & Logistics
  • Job Type: Permanent