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Sales Associate III

Pasco, Washington
Job Type
7 Sep 2022
Retail Job Description

Reports to: Store Manager

Sales Associate

Selling and Service

• Understands organizational objectives and makes decisions that align with the Company priorities and values

• Creates personal sales and clienteling strategies in partnership with the management team

• Meets customer needs through solution-oriented and forward thinking

• Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and trends in the marketplace

• Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics

• Creates positive impressions with customer by bringing best self to work through elevated, sophisticated, appropriate business attire consistent with Coach's guide to style

• Demonstrates Coach's Selling and Service expectations at all times

• Influences customers' purchase decisions by balancing patience and assertiveness

• Takes ownership and commitment for delivering results; actively aware of personal and store metrics and achieves goals

• Flexes personal selling techniques to contribute to overall store financial results

• Demonstrates persuasive (not aggressive), confident, friendly and genuine service skills and selling behaviors

• Discusses product features and builds the sale by suggesting appropriate add on items to fit the customers' specific needs

• Works with multiple customers simultaneously and breaks away as appropriate

• Follows up with customers consistently and genuinely to influence/close the sale

• Develops product knowledge skills and remains aware of current collections

• Demonstrates knowledge of competition and can apply that knowledge to building sales and customer relationships

• Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers

• Sensitive to customers' needs and tailors approach by reading cues

• Builds lasting and loyal relationships with customers

• Ensures all daily tasks are completed without negatively impacting service or Coach standards

Workplace and Environment

• Creates enthusiasm and positivity for a shared vision and mission

• Fosters and environment of teamwork, trust and collaboration with peers, customers and supervisors

• Demonstrates confidence when working with customers

• Takes initiative; has a high-level of ownership and accountability for individual results

• Welcomes feedback and adapts behaviors as appropriate

• Represents Coach as a brand ambassador at all times

• Is adaptable and flexible to change

• Maintains a calm and professional demeanor at all times

• Creates short and long-term strategies to achieve personal metrics and performance goals

• Utilizes Company tools to keep self-informed

• Handles and offers solutions to customer issues appropriately and involves a manager when necessary

• Promotes and endorses a team selling environment


• Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner

• Adheres to all retail policies and procedures including POS, Operations and Loss Prevention procedures

• Leverages Coach's tools and technology to support relationship building and clienteling efforts; including to drive sales and achieve individual goals

• Replenishes inventory on sales floor as needed

• Processes shipments as needed

Additional Requirements

Experience: 1- 3 year of previous selling experience in a luxury retail service environment preferred. Possesses current knowledge of fashion trends and competition in the marketplace.

Education: High school diploma or equivalent; college degree preferred.

Technical: Knowledge of cash registers systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet)

Physical: Ability to communicate effectively with customers and team. Mobility to maneuver the sales floor and stock room to provide and support customer service. Reach above/bend to obtain product for customers from store fixtures/shelves at various heights and climb ladders/stairs/step-stools to perform visual merchandising and housekeeping duties. Ability to frequently lift and carry up to five pounds and at times lift and carry product/cartons up to fifty pounds to process product shipment/transfers.

Schedule: Ability to work a flexible schedule to meet the needs of the business, including nights, weekends, busy seasons, and high retail traffic and sales days(including but not limited to: the day after Thanksgiving, Memorial Day, Christmas Eve, Mother's Day, etc.).

Note: This document serves only as a sample of the job duties and responsibilities and does not include an exhaustive list of all performance requirements.

Coach is an equal opportunity and affirmative action employer.

Req ID: 66403
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  • Job Reference: 706413181-2
  • Date Posted: 7 September 2022
  • Recruiter: Tapestry, Inc.
  • Location: Pasco, Washington
  • Salary: On Application
  • Sector: Sales & Marketing
  • Job Type: Permanent