Job Title: Public Support Officer
Contract Status: fixed term (9 months) Full time (36 hours per week)
Salary: £29,688 - £34,926 per annum (London) or £27,609 - £32,481 (national) per annum (dependent on experience)
Location: Stratford & Edinburgh Based - flexible approach to office working
We are adopting a hybrid approach to working and our teams are planning for this. For most roles this will mean a mix of office based and remote working.
Working life doesn't always have to be 'nine to five' and we support flexible working wherever possible. Please chat to our resourcing team about the flexibility we could offer for this role.
We are continuing to review our ways of working, and our return to our offices in the coming months will be gradual and considered, with the well-being of our teams as our primary focus as well as moving forward with incorporating remote working into our future
Our vision is safe, effective and kind nursing and midwifery that improves everyone's health and wellbeing. As the professional regulator of more than 725,000 nursing and midwifery professionals, we have an important role to play in making this a reality.
Our core role is to regulate. First, we promote high professional standards for nurses and midwives across the UK, and nursing associates in England. Second, we maintain the register of professionals eligible to practise. Third, we investigate when nursing or midwifery care goes wrong - something that affects less than one percent of professionals each year.
To regulate well, we support our professions and the public. We create resources and guidance that are useful throughout people's careers, helping them to deliver our standards in practice and address new challenges. We also support people involved in our investigations, and we're increasing our visibility so people feel engaged and empowered to shape our work.
Regulating and supporting our professions allows us to influence health and social care. We share intelligence from our regulatory activities and work with our partners to support workforce planning and sector-wide decision making. We use our voice to speak up for a healthy and inclusive working environment for our professions.
About the Role
Joining our Public Support Service, as a Public Support Officer, you will take primary responsibility for building relationships of trust and support with patients, families and the public involved in our Fitness to Practise cases.
Engagement with members of the public will include:
- Listening and understanding concerns raised by a member of the public.
- Identifying needs and adjustments to support people to engage with us.
- Explaining our regulatory concerns and outcomes and how they relate to the concept of fitness to practise and our regulatory objectives.
- Explaining timescales and understanding people's expectations.
- Signposting to appropriate external support organisations when we cannot help.
- The ability to establish, develop and maintain relationships with a wide range of people, including people who are vulnerable.
- The ability to listen and understand someone's concerns and value the information they provide to us.
- The ability to explain to a patient, family or member of the public a decision on a case with clarity and sensitivity.
- Excellent customer service skills and the ability to respond positively and creatively to the needs of others while working to service standards.
- Excellent listening, oral and written communication skills in order to liaise with a range of complainants, patients, families and members of the public.
- A strong awareness of the NHS and private healthcare organisations, including internal systems and structures both locally and nationally would be advantageous.
Why work for the NMC?
Our people are at the heart of everything we do. We aim to recruit the right people in the right places and we value the contribution they make to the success of our organisation. In return, we offer a comprehensive and competitive benefits package. To find out further information, please look at our benefits page.
For more information about the role please read the job description and the person specification.
Please click on the apply button at the top or bottom of this advert, where you will be taken through our application process and asked to submit your experience in line with the criteria detailed in our person specification, the job description and advert. Please note, we do not accept incomplete applications or CV's as part of our application process.
If you need to make an application in a different format due to a disability or health condition, please let the team know.
For any application related queries please contact
Closing date for completed applications: 21 sep 2022
Interview Date: wc 18th July 2022
Please note, if we receive a high level of applications, we may choose to close this advert early. We encourage you to complete your application as soo