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Operational Account Manager

Hounslow, London
£35,000 to £45,000
Job Type
8 Sep 2022
Our client, an industry leading company which provides award winning, time critical logistics solutions to the aviation and aerospace industry, are recruiting for an Operational Account Manager role to be based at offices in the London Heathrow Area. The Company: The company is an award winning Aerospace Logistics Specialist. As the benchmark independent freight forwarder in the global aerospace logistics space, their vision is to be the most respected, valued, passionate and entrusted leader in global aerospace logistics. They aim to provide their employees with a rewarding, safe and empowered environment that fosters high standards. Working within the company there are always opportunities to grow your career supported by an award-winning team and industry leading systems and processes. On Offer: An attractive salary up to £45K, in line with skills and experience Monday Friday working pattern The opportunity to join a highly regarded and industry leading logistics specialist Main Purpose of the Role: The Operational Account Manager is responsible for overseeing and managing air freight / aerospace logistics operational performance delivery for a number of customers to ensure that service expectations are managed in line with KPI s and the customers expectations. Duties will include meeting with department managers to review operational performance and liaising with overseas managers where required with regards to performance in other regions, depending on the customer s global profile. Duties and Responsibilities: To be responsible for the air freight / aerospace logistics operational management of several top accounts ensuring that service levels are maintained in each region where the customer has business with the company itself. To have a general oversight of daily operations for all areas imports/exports/courier - but not processing jobs. Will need to set up daily reports and have a feedback loop with operations. Global responsibility for customer, not just UK. Regular monthly visits (on site or Teams) to present KPI and feedback to customer. Work closely with the CS manager on tenders in terms of carrier choice transit etc but not in terms of collating net/sell rates. Step into operation where required. Direct liaison with operators in order to maintain visibility Internal meetings with department managers and overseas managers on site/Teams. Manage important shipments directly ex. engine moves. To Be Considered: Proven experience within air freight forwarding and/or aerospace logistics Possess well established knowledge of Import/ Exports and Aerospace Sound knowledge of Word, PP, Excel. Project management software an advantage. Proven background in customer or people management. A background of working with sales is ideal but not essential. Customer focussed with excellent attention to detail, analytical mind with ability to design and implement processes. A sound knowledge of Import & Express processes and excellent people management skills. Ability to work on own initiative and manage customers and people. Supervisor level or above. Good with people, both internal and external. Must be able to develop relationships. Customer focused. Willing to travel. Good analytical skills. For more details, contact Willis Global a leading Recruitment Consultancy for the Supply Chain & Logistics industry
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  • Job Reference: 707251102-2
  • Date Posted: 8 September 2022
  • Recruiter: Willis Global Ltd
    Willis Global Ltd
  • Location: Hounslow, London
  • Salary: £35,000 to £45,000
  • Sector: Transport & Logistics
  • Job Type: Permanent