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Key Accounts Supervisor

Hounslow, London
£35,000 to £40,000
Job Type
8 Sep 2022
Our client, an industry leading organisation which provides award winning, time critical logistics solutions to the aviation and aerospace industry, are recruiting for a Key Accounts Supervisor to be based at offices in the London Heathrow Area. The Company: The Company is an award winning Aerospace Logistics Specialist. As the benchmark independent freight forwarder in the global aerospace logistics space, their vision is to be the most respected, valued, passionate and entrusted leader in global aerospace logistics. They aim to provide their employees with a rewarding, safe and empowered environment that fosters high standards. Working within the company there are always opportunities to grow your career supported by an award-winning team and industry leading systems and processes. On Offer: An attractive salary up to £40K, in line with skills and experience Monday Friday working pattern The opportunity to join a highly regarded and industry leading logistics specialist Main Purpose of the Role The Key Account Supervisor will be responsible for the day-to-day air export / aerospace logistics operations of all assigned key accounts to maximise performance, revenue, and profit potential of all shipping opportunities in balance with excellent customer service. Duties and Responsibilities: Compliance Ensure that the company is working in compliance with AEO regulations and procedures covering Customs simplifications/security and safety to meet with the company s ISO 2015 QMS requirements in regard to the swift and accurate completion of shipments working within the parameters of the AEO operating procedures and UK customs law. Train all operators that might work on your Key Accounts against up-to-date standards. Profitability Monitor profitability of the accounts and explore avenues to increase margins through additional sales of Value-Added Solutions or high light potential changes to operational practices to improve efficiency. Ensure Correct costs are entered on the company system. Measurement Using company systems to measuring operational performance thus identifying any changes needed to be implemented to provide positive improvements to working practices. Proactively manage the Account Operations performance through agreed KPIs Account Operations Monitoring Monitor all account activities, and act as the key contact for the customer. Act and report to the Export Operations Manager as necessary, work with all the other involved departments and Overseas offices ensuring that communication is at its best and that us and the customer have visibility of all their Supply chain while we are in total control. Make sure all customer queries are attended to in a timely matter and processed to the highest standard. Make sure all jobs have been processed and completed from start to finish in a timely manner according to their priority. Account Operations Development Ensure that all processes, SOPs, and staff levels are reviewed with the support of the Export Operations Manager to develop the Key Accounts in order to meet customer expectations and support the growth of the business. Operations Arrange shipments as per customer instructions following customer SOP and liaise with Overseas offices and relevant other departments to meet required deadline and KPI set by customer. Respond to Customer requests within a timely fashion. Ensure all shipments are placed within the Company system. To Be Considered: Proven experience within the industry, preferably within Air Exports Freight Forwarding Have experience working as a team leader or supervisor. Solid background in UK Customs law and procedures Sound knowledge of Word, PP, Excel. Project management software an advantage Dangerous Goods Compliant Work pro-actively using own initiative. Proven communication skills both written and verbal. Previous experience dealing with varied customer base and building strong relationships. Ability to consider several possible options and decide on most appropriate method. Possess appropriate IT skills. Excellent process and planning skills. For more details, please contact Willis Global a leading Recruitment Consultancy for the Supply Chain and Logistics industry
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  • Job Reference: 707251048-2
  • Date Posted: 8 September 2022
  • Recruiter: Willis Global Ltd
    Willis Global Ltd
  • Location: Hounslow, London
  • Salary: £35,000 to £40,000
  • Sector: Transport & Logistics
  • Job Type: Permanent