IT Support Technician - 2nd Line Top opportunity for an IT 2nd Line support professional to join a rapidly growing IT MSP with a great reputation for technical development and progression. Based from vibrant, modern offices in the Northamptonshire countryside you will support a wide range of local businesses. Providing excellent customer service and building on customer relationships you will attain certifications on the job attend training both with vendors and in house.
The Candidate The ideal candidate for this position will have at least 3 years' experience within the IT support sector and be able to demonstrate a high level of competence in Active Directory, workstation and server set-up and support. They should also be comfortable with internet router configuration, soft PBX admin and mobile device management tools. Ideally, they will be open to further formal learning to gain certifications across our product range and benefit from the associated incentives.
Support request diagnosis and resolution of the below. All issues affecting workstations, servers, networks, data storage etcNetwork and router optimisation - soft PBX configuration and maintenance - wholesale portal admin; mobile device management config / admin. RMM dashboard status / alerts and applying corrective action as required Diagnosis and resolution of escalated and complex issues hardware faults and install upgrades to client hardware trends adversely affecting service quality and mitigate as appropriate Qualifications IT Support minimum 3 years' experience - essential Team-player with a professional, friendly, can-do attitude - essential