My client, a South East London local authority, seek an experienced Housing Reviews and Casework Team Leader to join their Housing division for an ongoing temp booking.
Main Purpose of the job:
The role will include management of the Reviews Coordinators to ensure that the Council fulfils its legal obligations. This will also include leading on any threats of Judicial Reviews received and coordinating and supporting other Managers in resolving issues and liaising with the Legal team to ensure that the Council's interest is protected at all times. This will include working professionally with service users, their representatives and other agencies involved with Reviews and Appeals.
To ensure that the Housing Reviews and Casework Team provides an effective, professional Review and Appeal service on behalf of the Homelessness Prevention and Assessment Service.
To co-ordinate and integrate the homelessness reviews process for the benefit of customers, promoting channel shift and electronic case management to promote greater efficiency of service delivery.
To manage the Housing Casework Officer and ensure efficient and timely responses to complaints and enquiries from customers, Councillors and MPs, taking steps to resolve service issues at the earliest opportunity.
Ongoing temp booking
£25.02 paye £40 ltd umb p/h DOE