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Help Desk Specialist

Location
Clarksburg, West Virginia
Job Type
Permanent
Posted
8 Sep 2022
Help Desk Specialist

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description

Job Description:As a Staff level Help Desk Specialist, you will provide Tier 1 or 2 support to end users for large scale IT systems.Job Responsibilities: Perform help desk functions, including tracking help desk tickets, assigning help desk tickets to other organizations, and collecting necessary information to populate help desk ticket fields. Responds to and diagnoses problems through discussion with users. Ensures a timely process through which problems are controlled. Includes problem recognition, research, isolation, resolution, and follow-up steps. Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems.

Position Requirements

Education Requirements:Preferred: BA/BS in Computer Science, Information Security, or related field; or equivalent and 4 years of directly related work experience.Preferred: A+ certification

Clearance: Top Secret clearance with updated BI Required.Key Words: Help Desk, End user support, track, monitor, resolve issues

Degrees

Bachelor's Preferred

Years of Experience

02-04 years w/Bachelors Degree

Full-Time/Part-Time Full-Time

Shift Days

Benefits We offer a comprehensive benefit package that includes 3 weeks paid time off, 2 weeks Holiday pay, medical/dental coverage, STD, LTD, Life Insurance, AD&D, 401k with up to 4% match, and end of year profit sharing paid out in 401k.

Security Clearance

Number of Openings 1

Exempt/Non-Exempt Exempt

Req Number INF-18-00029

Location Clarksburg, West Virginia

This position is currently accepting applications.

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Details

  • Job Reference: 707278795-2
  • Date Posted: 8 September 2022
  • Recruiter: Open Systems Technologies Corporation
  • Location: Clarksburg, West Virginia
  • Salary: On Application
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent