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CUSTOMER SERVICE ADVISOR

Location
Ringwood, Hampshire
Salary
£9.50 to £9.75 Per Hour
Job Type
Permanent
Posted
8 Sep 2022

CUSTOMER SERVICE ADVISOR

Location: Ringwood, Hampshire

Salary: £9.75 per hour

IMMEDIATE START AVAILABLE

TEMPORARY - PERMANENT OPPORTUNITIES

Hours: 8-hour shifts between the hours of 8am - 9pm

Our client, a highly reputable and fantastic company to work for, are currently recruiting TEMPORARY Customer Service Advisors to join their well-established team providing customer support for a prestigious cinema group.

As a Customer Service Advisor, you'll be the first point of contact for our client's customers and members. You'll be assisting with a wide range of queries from day-to-day booking queries to screen times and special events. You will ensure an exceptional level of service is always delivered across a variety of contact channels.

You will need to have a positive telephone manner and provide excellent customer service when liaising with customers.

As our Customer Service Advisor, your day-to-day will consist of

  • Handling incoming customer queries across multiple contact channels
  • Ensuring team targets always delivers exceptional guest care
  • Dealing with escalated queries and ensuring timely resolution
  • Ensuring the brand is present through all customer communications
  • Managing membership accounts
  • Take ownership of each customer journey, anticipating needs and persevering to resolve cases through personalised solutions

To be successful in this role, you will need to have the following:

  • Ability to multitask and prioritise your own workload.
  • An investigative mind with strong attention to detail and accuracy.
  • Excellent communication skills, both written and verbal.
  • Positive attitude with a flexible and resilient approach to change.
  • Computer literate with the ability to learn new systems.
  • Ability to demonstrate a high standard of customer service.
  • Ability to work under pressure.
  • Ability to use own initiative and work on your own and as part of a team.

In exchange for your hard work and commitment, our client offers the following for permanent candidates:

  • 50% discount with More bus for monthly and quarterly tickets (Easy connections in and around Bournemouth and Salisbury to Ringwood.)
  • Pension Scheme with Standard Life
  • Eye test vouchers and discounts
  • Discounted corporate gym membership with Anytime Fitness (24 hour gym with over 5000 site globally)
  • Involvement with local charities and fundraising days
  • Campaign specific benefits including discounts, incentives and prizes
  • Recommend a friend scheme paid reward of up to £1000
  • Apprenticeships qualifications and career flight path schemes
  • Recognition and reward schemes with Love to Shop Voucher rewards.
  • Free car parking
  • Weekly dress down day
  • Free fruit
  • Cycle to work scheme

So if you are looking to join a company where you will be rewarded for your hard work, apply today!

Apply for this job now

Details

  • Job Reference: 707317374-2
  • Date Posted: 8 September 2022
  • Recruiter: Talent Sure Recruitment Limited
    Talent Sure Recruitment Limited
  • Location: Ringwood, Hampshire
  • Salary: £9.50 to £9.75 Per Hour
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent