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Customer Service Advisor

Job Type
8 Sep 2022
Do you want to join an office environment and expand on your skills? Then this is a role for you! We currently have a role as a Patient Experience Advisor based in Deansgate, Manchester for a multi-award winning digital health company. Salary: £19,000 per annum It is an office based role based in Deansgate, Manchester. This role does involve shift work but it is just 35 hours per week over 5 days a week Main Responsibilities for the Patient Experience Advisor: First point of contact for all patient queries and problems calls, live chat, emails & social media Manage the first point of contact for all NHS partners/Patients Taking ownership of workload, managing own workload to ensure no gaps or delays in the service. Monitoring all channels of communication with patients, Through Inbound and Outbound calls, Live chat, email and Social Media Handling complaints and ensuring appropriate resolutions found Technical and doctor support advising on connection issues etc You must have: Willing to push the boundaries Able to think outside the box Not afraid of hard work Leaders in their field Keen to progress Good customer service skills Good problem solving skills Your desired Skills for the Patient Experience Advisor role: Caring and empathetic nature Strong team ethos & excellent work ethic always prepared to go above and beyond for the team and for patients Adaptable to change fast-moving environment where no two days are the same Positive outlook and attitude Problem solving, always looking for a resolution Inquisitive and prepared to speak up to make changes and fix problems Intelligent and driven to provide excellence at all times Hard-working and passionate about the team, and about doing the right thing all the time Decisive and proactive Well organised able to manage several channels at once, and manage your own workload Shift work: 35 Hours per week on a shift system usually working on 5 days per week between Monday and Sunday. 7.45am 3.15pm 10.00am 5.30pm 12.45pm 8.15pm 3 week rota where you will do 1 week of each shift
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  • Job Reference: 707252467-2
  • Date Posted: 8 September 2022
  • Recruiter: Journey Recruitment Ltd
    Journey Recruitment Ltd
  • Location: Manchester
  • Salary: £19,000
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent