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Customer Service Advisor

£22,000 to £22,500
Job Type
8 Sep 2022
Customer Service Advisor Halesowen, Birmingham Full time, permanent Hybrid working once training is completed Salary: £22,500 As a Customer Service Advisor, you will provide a professional first point of contact for customers, colleagues and external business partners in order to ensure the delivery of an exceptional customer experience. Duties for the Customer Service Advisor: Serve and delight our customers regardless of the channel they use, e.g. web, telephone, email, etc. Validate and process new customer accounts assisting customers with any account related enquiries. Maintain a strong and up to date working knowledge of all processes relating to relevant products and services. To work collaboratively with your peer group and other colleagues sharing best practice. Provide administrative support to ensure activities related to customer's accounts are carried out in a timely manner and records are maintained. Establish and communicate high standards of customer service in line with the company's values and culture. Identify and escalate to your line manager any key customer impacting issues to achieve greater business wide success. Maintain effective working practices in a team environment, ensuring that compliance and service delivery standards are in line with quality and compliance framework and regulatory requirements. Contribute to an open and honest culture within teams through collaborative and supportive working. Support a culture of continuous improvement for; Customer Value, Customer experience, Consumer Product offering and operating systemsExperience needed for the Customer Service Advisor: Proficient in Microsoft Office. Ability to operate as part of a wider team working effectively across departmental boundaries and with external business partners. An ability to prioritise workflow volumes and self-organise. A desire to develop own skill sets. Accuracy and attention to detail. Individual who has a strong commitment to providing quality customer service.Extensive 6 week training programme is provided Great Benefits, Team Culture and Company Any questions about the role please get in touch on (url removed) Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
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  • Job Reference: 707255690-2
  • Date Posted: 8 September 2022
  • Recruiter: Walters People
    Walters People
  • Location: Birmingham
  • Salary: £22,000 to £22,500
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent