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Customer Operations Team Leader

Location
London
Salary
£26,500 to £27,000
Job Type
Permanent
Posted
8 Sep 2022
Ski Operator require a Customer Operations Team Leader for their customer service and operations team in London. 26.5K OTE 29K. Customer Operations Team Leader Responsibilities: Responsible for recruitment, training, management and driving the Customer Operations team Responsible for ensuring that all customer pre-departure enquiries, amendments and cancellations (by whichever means they are received) are managed with accuracy and speed in line with targets and timelines agreed with you line manager Manage pre-departure information Responsible for pre-departure customer service issues Run balance due reports Responsible for scheduled ticketing systems and costs delivering operational efficiencies and facilitating growth in sales in line with business objectives Liaison with suppliers Monitor flight availability, seat to bed ratios, working to decide if/when to purchase additional flights Responsible for checking supplier invoices Incident responseCustomer Operations Team Leader requirements: Experience working in tour operations, ideally ski Passion for Skiing From an operational/administrative department Some leadership experienceCustomer Operations Team Leader Additional Information: Salary 26.5K plus bonus 3 -4 ski trips per year Sociable officeIf you are interested in this Customer Operations Team Leader position please apply to this advert, send your CV to or call Mark on (phone number removed) Don't keep a good thing to yourself We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks. C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit
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Details

  • Job Reference: 707255841-2
  • Date Posted: 8 September 2022
  • Recruiter: C&M Travel Recruitment
    C&M Travel Recruitment
  • Location: London
  • Salary: £26,500 to £27,000
  • Job Type: Permanent