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Customer Care Coordinator

Location
Woodbridge, Suffolk
Salary
£24,000 to £25,000
Job Type
Permanent
Posted
7 Sep 2022

Thriving business near to Woodbridge seeks three experienced Customer Care Coordinator's to join a busy and expanding customer care department. Two roles are 6-9 month FTC and the 3rd is a permanent opportunity. All are to start ASAP!

Applicants will have previous customer care experience in a deadline driven environment, and ideally have new build property development / construction knowledge; an understanding of NHBC warranty and standards is a bonus!

Duties include:

  • Delivering a warranty service to customers
  • Liaise with, and instruct contractors and in-house teams
  • Be the primary interface with customers on all matters arising from warranty
  • Scheduling and managing jobs
  • Dealing with contra charging and complaint handling
  • Liaising with consultants, service agents, product providers and contractors to ensure the preparation and delivery of resolutions
  • Provide team training

Hours: 8.30am - 5.30pm, Monday to Friday (4.30pm finish on Friday)

Competitive salary + parking

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Details

  • Job Reference: 706416050-2
  • Date Posted: 7 September 2022
  • Recruiter: Find-A-Job (East Anglia) Ltd.
    Find-A-Job (East Anglia) Ltd.
  • Location: Woodbridge, Suffolk
  • Salary: £24,000 to £25,000
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent