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Customer Accounts Administrator

Lutterworth, Leicestershire
£11.20 Per Hour
Job Type
8 Sep 2022
Role Specification: To provide day to day administration support to customers and colleagues to ensure correct products are distributed in accordance with customer requirements in a timely and accurate manner. Liaise on a day to day basis with the customer updating on issues, queries and service. Work alone or part of a team. Able to prioritise workload with little direction from supervisor, understand, and work within routine and procedures. The grade holds direct customer responsibilities. Area of Responsibility: • Liaise with customers on a day to day basis to provide support and advice on any queries. • Produce daily reports both internally and externally as required such as: KPIs; WIPs; Activity Logs; Shortages; Failed deliveries; incorrect quantities. • Arrange shipping of products, including booking slots, establishing courier, providing driver details and tracking parcels, in accordance with customer specifications. • Manage stock movements and transfers via WMS System. • Liaise with re-works to plan and cost any pre-retail requirements. • Gather data to produce invoices and deal with PO issues when required. • Carry out work according to customer requirements or following a plan set by others, working within agreed timescales. • Provide guidance, support and informal coaching to administrators and new colleagues. • Ensure tasks are completed in timely manner to enable next stage to be carried out. • Ensure all work is completed to a high standard, eliminating need for rework and/or changes. • Requirement to prioritise own work, meeting required timescales • Able to apply vigilance and care in approach to work, judging when and who else to involve • Undertake other responsible tasks that may be required from time to time as directed by the needs of the business and/or your Line Manager. Essential Skills: • Excellent command of the English language, both written and spoken and good communication skills • Advanced Level Microsoft office skills (Outlook, Word, Excel, PowerPoint • Ability to prioritise tasks within a daily work allocation, defined timetable or routine • Accurate and reliable • Administration and organisation skills • Able to work as part of a team as well as on their own If you would like to know how we will store and process your data, please visit (url removed)/gdpr-data-protection to read our GDPR Data Protection Statement. If you would like to know how we will store and process your data, please visit The Recruitment Groups home page to read our GDPR Data Protection Statement
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  • Job Reference: 707253966-2
  • Date Posted: 8 September 2022
  • Recruiter: The Recruitment Group
    The Recruitment Group
  • Location: Lutterworth, Leicestershire
  • Salary: £11.20 Per Hour
  • Sector: Accounting
  • Job Type: Temporary