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Customer Account Manager

Location
St. Helens, Merseyside
Salary
£22,000 to £25,500
Job Type
Permanent
Posted
7 Sep 2022

Are you a Customer Account Manager looking to work for an industry leader in supplying the fast-fit industry? The company has also introduced their own brand into the market with distributors worldwide. The company is modern and dynamic with a strong focus on providing exceptional levels of customer service and value. Mpeople recruitment are assisting the business in recruiting a Account Manager for the Head Office based in Warrington. You will be rewarded with a company that supports staff's personal growth with career progression, ongoing training, fantastic supportive colleagues. Salary is £22,000 - £25,500 OTE £15,000. Working hours would between 8:00 - 18:00 on a shift basis, Monday to Friday and 8:45 - 13:00 on alternate Saturdays.

Customer Account Manager Duties:

  • Inbound call handling with outbound follow up on customer queries.
  • Taking day to day sales enquires and process orders on the phone.
  • Assist the business in expanding customer base. Manage your own portfolio of customer and existing key accounts effectively.
  • You will be tasked with growing accounts, account retention, cross selling and upselling.
  • You will pitch products and influencing the customer using the full product suite to influence and persuade their decision-making process.
  • Maintain information and keep up to date with new and existing products to assist you in the sales process.
  • Build rapport with the customer to understand their needs whilst providing a high professional level of service.
  • Utilise and update the CRM system to enable you to manage the customer journey pro-actively.
  • Achieve all KPI's around activity, quality and performance targets set by the business.
  • Provide an impeccable customer experience putting the customer at the heart of everything you do.

Customer Account Manager Requirements:

  • An understanding of sales techniques, negotiating skills, previous Account Management experience would be advantageous along with an understanding of the automotive industry.
  • Efficient and accurate data entry with high attention to detail, the ability to multi-task and prioritise work loads.
  • Confident verbal and written communication skills.
  • Ability to build relationships via a proactive attitude.
  • Proficient in Microsoft packages Word, Outlook and CRMS.
  • Required excellent written and verbal communication skills.
  • Maintain deadlines, work to targets and KPIs.

Customer Account Manager Benefits:

  • Holidays 23 days plus bank holiday with a rise to 24 days following one year of service.
  • Company Pension.
  • Staff discount Scheme.
  • Company events.
  • Onsite parking.
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Details

  • Job Reference: 706417484-2
  • Date Posted: 7 September 2022
  • Recruiter: Mpeople Recruitment
    Mpeople Recruitment
  • Location: St. Helens, Merseyside
  • Salary: £22,000 to £25,500
  • Sector: Sales & Marketing
  • Job Type: Permanent