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Complaints Manager

Crawley, Sussex
Job Type
7 Sep 2022

Salary: Circa £50,000Benefits: 25 days holiday + 8 bank holidays, 10% employer contribution pension, full free use of the onsite gym and there is a subsidised restaurant on siteHours: 9am-5pm Monday - FridayHybrid position working 3 days from home, 2 days in the officeDo you have Complaints Management experience within the Financial Services industry? Do you have a certificate in Financial Administration - ideally CF1/FA2 and ideally the Certificate in Regulated Complaints Handling (CeRCH)Within this role you will have a team of complaints advisers reporting to you so you will ideally have people management experience.Your main responsibility will be to oversee team members delivering excellent customer service handling complaints, following process and capturing relevant information for reporting and regulation requirements. To ensure appropriate documentation is in place across the business for complaint handling and maintained in line with legislative and regulatory change. Apply Treating Customers Fairly culture and principles within your area of responsibility.If you would like to be considered for this position then please send your CV across today

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  • Job Reference: 706413796-2
  • Date Posted: 7 September 2022
  • Recruiter: Brook Street
    Brook Street
  • Location: Crawley, Sussex
  • Salary: £50,000
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent