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Claims Advisor

York, Yorkshire
Job Type
8 Sep 2022
Contact Centre Claims Advisor Salary: £23,000 Location: York Hours: Full-time Mon - Fri, 37.5 hours between 8am - 8pm; part-time hours considered Grafton Recruitment are excited to be working with a successful organisation based in York for a Contact Centre Claims Advisor to join their Services Department. The role will primarily be working on the telephone, and the ideal candidate will be confident, enthusiastic, and passionate about delivering the best customer service. Strong communication skills is necessary for this role. Key responsibilities of this role include: Deliver an excellent customer service to members via inbound and outbound calls, email and web, resolving queries about membership, services, payments and ongoing claims, and ensuring each customer is satisfied with their experience Work individually or part of a team striving to deliver an excellent customer experience Take personal responsibility to act in accordance with the company's values, visions and goals Ensure compliance to policies and procedures at all times Demonstrate a consistent approach in decision making with regards to all interactions including claims and authorising/declining services Seek opportunities to identify and highlight areas for continuous improvementYou will need: Contact centre experience Excellent telephone manner and an ability to adapt to different situations Enthusiastic, passionate and positive Self-motivated and resilientIf you meet the above criteria, please apply directly by clicking the link or contact Leigh Hazel on (phone number removed) / (url removed) Part of Gi Group, Grafton Recruitment have a network of 7 local branches across the UK, operating in Europe in 5 countries with 35 offices, employing over 500 employees. Grafton place over 30,000 candidates each year, and is dedicated to the search, support and placement of candidates across a wide range of professional job roles
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  • Job Reference: 707254765-2
  • Date Posted: 8 September 2022
  • Recruiter: Grafton Recruitment
    Grafton Recruitment
  • Location: York, Yorkshire
  • Salary: On Application
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent