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Call Handler - Birmingham

£9.90 Per Hour
Job Type
7 Sep 2022

Call Handler - Birmingham

Salary - Hourly rate - £9.90 per hour - paid weekly

Hours - Monday-Friday 9am - 17:30pm

Role - Temp ongoing

Location - 1 Vctoria Square, Birmingham B1 1BD

Role Overview

As a Call Handler you will be responsible for assisting with people with their UK visa applications. Booking appointments, going through applications and processing documents. This opportunity will alow you to use both your customer service skills and develop them futher.

Key Responsibilities

  • Process work in line with agreed procedures, business rules or scripts - Processing work could include making calls, answering telephone, emails, queries, taking messages or processing transactions
  • Resolve queries, escalate as necessary (i.e. a team leader/manager/other group), and log if appropriate
  • To schedule and prioritise allocated work on a daily basis
  • Maintain and update information held on a data base or manually
  • Support line management on any additional admin when required
  • Print/post data/reports/invoices daily

Essential Skills

    • Attention to detail
    • Able to work in a team or other structured environment
    • Articulate and able to maintain good relationships with colleagues and clients
    • Delivers a high quality customer service in a professional manner, creating trust and confidence
    • Accurate and timely delivery of tasks

If you are interested in hearing more about this role please apply below and we will be in contact soon. Thank you.

The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.

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  • Job Reference: 706411532-2
  • Date Posted: 7 September 2022
  • Recruiter: The Recruitment Co
    The Recruitment Co
  • Location: Birmingham
  • Salary: £9.90 Per Hour
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent