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Administrative Assistant

City, Edinburgh
Remote Working
Remote Working
£10.63 Per Hour
Job Type
8 Sep 2022
Bailey Employment Services are currently recruiting Financial Administration Assistants for Lloyds Banking Group in Edinburgh, working as part of their Business Banking Team. The Role: Reporting to Business Banking Financial Assistance Support Team Manager, the Business Banking Financial Assistance Support Assistant provides excellent service and support to Business Banking customers who are in financial difficulty. Complete daily activities including Excess Management reviews and the preparation customer cases for transfer across to BBFA Recoveries, including collation of accurate MI and management of recoveries process to deliver operational efficiency within agreed SLAs. Works collaboratively as part of the wider Business Banking team to Help Britain recover, whilst meeting the regulatory requirements of their role. Once fully competent, there may be the opportunity to work from home £10.63p/h Fully Paid Training Weekly Pay Potential for Extension or Permanent position Key Responsibilities: Handle a range of complex customer situations and circumstances and use judgement, experience, depth and breadth of specialist knowledge to apply appropriate customer treatment strategies, across single or multiple products, that meet their needs." Identify and suggest improvements to new and existing processes, systems and procedures using knowledge and experience to enhance the customer journey. Have understanding of all relevant legislative regulatory requirements that apply to the more complex accounts and adhere to them all through compliance, training, competency scheme and LBG business standards, raising any issues as appropriate in a timely way. Comply with LBG policy, process and guidance to ensure a robust and consistent approach to make the right decisions, arranging repayment plans and communicate these clearly. Challenge, escalate and make recommendations when process and policies cause any unintended consequences to both customer and or the Bank. Carry out a range of assigned clerical/technical support tasks, ensuring that the work is completed, authorised and recorded accurately and adheres to specified Group policies and business procedures. Readiness to refer to more senior colleagues where appropriate Thoroughly scrutinise all documents and requests for validity and ensure transaction input is performed with high levels of speed and accuracy, raise routine correspondence where appropriate Work within the parameters set by your Team Manager to meet your work allocation and personal and professional development targets Record all customer complaints received in line with the group complaints handling policy, take ownership for resolution, resolve complaints where possible and reach the correct outcome. Accountable for the identification, logging, investigation and resolution of a range of customer complaints. Completing a full understand of the situation and ensuring the right outcome for the customer. Escalating issues as appropriate. Skills: Good communication skills - Oral and Written Embrace 'in the moment' coaching to develop your skills and knowledge A great attitude towards providing an excellent level of customer service which exceeds customer expectations. Adaptable to change and willing to embrace new ideas Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines Working Hours: Monday Friday 9am-5pm Working with Lloyds Banking Group you will have the opportunity to contribute to a team that has been helping Britain prosper for more than 250 years, and that today supports 27 million customers with their financial needs. You ll be offered a variety of opportunities to learn, grow and develop, playing your part in the Group s inclusive, values-led culture
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  • Job Reference: 707256307-2
  • Date Posted: 8 September 2022
  • Recruiter: Bailey Employment Services Ltd
    Bailey Employment Services Ltd
  • Location: City, Edinburgh
  • Remote Working: Some remote working possible
  • Salary: £10.63 Per Hour
  • Sector: Administration
  • Job Type: Temporary