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Account creation Technician

Spondon, Derby
£11.39 Per Hour
Job Type
8 Sep 2022
Account Creation Technician Day Rate: £11.39 Location: Raynesway, Derby Duration: 3 months Role Objective: The core objective of this role is to create property provisions in target following a new connection, so STW and HD can effectively manage our customers accounts. The role is varied and will involve making direct calls to customers or developers and liaising with key stakeholders both internal and external to ensure compliance with regulatory and company performance measures. Key Accountabilities: Ensure both Household and Non Household accounts are set up within SLA Use dynamic problem solving skills to overcome challenges Build effective relationships to deliver excellent customer service to different types of customers Updating multiple IT systems including SAP, CRM, Click & Target with accurate information Ensure compliance with processes and procedures. Proactively identify opportunities for continuous improvement and share best practice through successful problem solving. Experience: In order to succeed in this role it is expected that you will have: Excellent communication and listening skills A good understanding of Developer Services and the different customer segments we support A good understanding of what DMEX Qualitative and Quantitative metrics are A proven track record of building relationships with key stakeholders both internal and external A strong understanding of the commercial process is desired IT system knowledge including a strong understanding of SAP, CRM, Target and Excel is required Positive, enthusiastic, reliable and conscientious Knowledge of Developer Services, Severn Trent Water & the new connections Process. Capabilities: High attention to detail Experienced in using Multiple IT systems Including Target & SAP Ability to work well individually and as part of a team, motivating self and others Positive, enthusiastic, reliable and conscientious Can work under pressure to achieve individual and team targets Qualifications: Minimum Grade A-C GCSE in English and Maths or equivalent If this sounds like something for you then please Apply
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  • Job Reference: 707257311-2
  • Date Posted: 8 September 2022
  • Recruiter: Pertemps Severn Trent Onsite
    Pertemps Severn Trent Onsite
  • Location: Spondon, Derby
  • Salary: £11.39 Per Hour
  • Sector: Administration
  • Job Type: Temporary