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3rd Line Support Engineer

Location
London
Job Type
Permanent
Posted
8 Sep 2022
This is an exciting opportunity for an experienced 3rd Line support Engineer . The role will be working on a mixture of highly exciting new projects. You will be working within a small team of specialists; you will champion the use and delivery of new technologies. As an 3rd Line support Engineer, you will be responsible for the following: - Responsible for dealing with logged calls on the helpdesk system and responding accordingly. Ensuring security procedures are being implemented and followed and have been properly documented. Carry out effective troubleshooting and collate relevant information. Adhere to the Service Level Agreements devised for the department ensuring that all calls and queries are responded to in a timely manner. Escalate calls and liaise with 3rd party providers on software and hardware issues. Provide desk-side training where appropriate. Day to day support for a variety of software packages, contacting 3rd party support teams for resolution where appropriate. Ability to create documentation for use by IT team and if required, by users. Update Knowledge base, users and assets on service desk. Ability to nurture colleague development. Attend monthly meetings with department to update on work allocations and advise of task actions. Perform various/ad hoc tasks as requested by users. Ability to work without supervision and prioritise effectively. Opportunity to work as the technical lead on new customer projects As 3rd Line support Engineer, you will have the following skills: Networking, Office 365, Exchange (Apply online only) administration, Active Directory/Group policy, Servers, Configuration/Setup, Firewall administration, Windows Server & Desktop operating Systems, PC/Server hardware Knowledge, Antivirus configuration/Deployment , Backup Technologies, Citrix If you re looking for a great opportunity with a fun and fast-moving business this could be the role for you, so apply now
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Details

  • Job Reference: 707260776-2
  • Date Posted: 8 September 2022
  • Recruiter: Cloister Resourcing Ltd
    Cloister Resourcing Ltd
  • Location: London
  • Salary: On Application
  • Sector: I.T. & Communications
  • Job Type: Permanent