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3rd Line Infrastructure Engineer

Leighton Buzzard, Bedfordshire
£35,000 to £45,000
Job Type
6 Sep 2022

3rd Line Infrastructure Engineer, Hybrid - Based in Leighton Buzzard offering £35,000 - £45,000 Your new companyA well established leading Property Management Company is Currently undergoing a major partnership with it's sister Company and will be migrating onto one platform in the for the foreseeable future.Your new role

  • Provide 3rd line support for the Helpdesk, resolving infrastrucutre related issues within SLA targets
  • Management and troubleshooting incidents relating to:
    • Active Directory including Group Policy
    • Virtual Server environment
    • SQL Administration
    • Networking including Firewalls, load balancers, Cisco routers and switches
    • Skype Telephony and related infrastructure including Contact Centre and Call Recording applications
    • McAffee EPO and Cloud Gateways
  • Form part of the Major Incident Team when required relating to escalated Major and Priority incidents
  • Change and Project Implementation
  • Perform proactive maintenance of Infrastructure environment as required
  • Working with the Security Team to minimise the risk of security breaches within the PC / Server environment (via Anti Virus, patching, domain policies, server hardening etc)
  • Maintain the application deployment mechanism for PCs / Servers (SCCM)
  • To ensure compliance with IT infrastructure policies, standards, procedures and guidelines.
    • Keep up to date with the latest developments within IT
    • Delivering an effective operation built on development and professional standards
    • Takes proactive ownership of complex operational issues and provide appropriate support to other team members
  • To manage the IT infrastructure ensuring it provides:
    • Functionality required by the business
    • Maximum availability
    • Optimum performance
    • Reporting to the 3rd line Infrastructure Team Leader, Infrastructure Service Delivery Manager
    • Other Teams within IT
    • 3rd Party suppliers / software providers
    • Department heads / Business executives within the Company

What you'll need to succeed

  • At least 2 years' experience in a similar role
  • Relevant knowledge of technologies, ITIL processes and practices
  • Attention to detail in all aspects of work
  • Able to prioritise and work under pressure
  • Must be able to work collaboratively with a range of colleagues both in the wider organisation, and with external stakeholders
  • Desirable Skills and Experience
    • SQL Administration
    • Powershell Scripting
    • Hyper V
    • MS Azure, McAfee EPO

What you'll get in returnFlexible working options available.

  • Location
    • Leighton Buzzard
    • National travel required occasionally
  • Working Hours
  • 37.5 hour working week. Core hours - 08:00-18:00
  • On-call shift required approximately once every 5-6 weeks on a rota basis.
  • Saturday morning shift required approximately once every 6 weeks on a rota basis (overtime) Bank Holiday cover also provided on the same basis.
  • Out of hours work as required

What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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  • Job Reference: 705555854-2
  • Date Posted: 6 September 2022
  • Recruiter: Hays Specialist Recruitment Limited
    Hays Specialist Recruitment Limited
  • Location: Leighton Buzzard, Bedfordshire
  • Salary: £35,000 to £45,000
  • Sector: I.T. & Communications
  • Job Type: Permanent